A bit of advice when ordering from Metal Blade GmbH
Posted: Tue Nov 01, 2016 8:27 pm
I placed an order with Metal Blade Europe on ebay a while ago on some of their newly produced Cirith Ungol items. They sent me a tracking ID for the parcel, but when the item arrived at my local post office it was immediately sent back, without me ever noticing it. The reason given on the tracking page was "customer not listed on given address". I contacted Metal Blade and they told me they had used the correct address (without telling me which one it was). I asked Swedish Post which address they had listed on the tracking ID, and apparently it was an old address that I moved out of in 2014. I did order some items from Metal Blade in 2013 when I still used my old address but my new address is used both on ebay and on Paypal (which all receipts and orders in both systems confirm). So why Metal Blade chose not to ship to my registered Paypal address, and to ship instead to an old one is beyond me. They must have some internal book keeping system which doesn't update for some reason. When I first contacted Metal Blade about the item being sent back (before I knew they used the wrong address), their representative told me they had "lots of problems" with packages being returned for no reason. But they blamed the local post offices. Go figure...
So, if you plan on ordering from Metal Blade Europe, have ordered from them in the past, and have since changed your address, please keep the above in mind! I'll probably never get my items, as they're displayed as "delivered" on Paypal. Hope it doesn't happen to you too.
So, if you plan on ordering from Metal Blade Europe, have ordered from them in the past, and have since changed your address, please keep the above in mind! I'll probably never get my items, as they're displayed as "delivered" on Paypal. Hope it doesn't happen to you too.